GoldCar - PortugalREQUIRED RENTAL DOCUMENTSTHE REQUIRED DOCUMENTS AREWhen collecting the vehicle, both the main driver and additional drivers must present a valid Driving Licence with a photocard and a valid Passport. A driving licence must be presented in legible Roman letters. An International Driving Permit (IDP) will be required if the driving licence is written in characters different to those of the renting country.
It is the drivers responsibility to ensure that they have the appropriate licence. Please check with the embassy or consulate in advance.
A credit card in the name of the main driver is required, with sufficient funds for both the security deposit and for any service or extras requested locally. The card (either credit or debit depending on the destination/supplier) must be in the full name and surname of the driver and display the 16 numbers. The PIN code will be required. The Flexible Autos voucher is required when picking up your rental car.
If you do not present any of the required documents, the documentation is not valid or you do not have enough funds on your credit card, the car rental agent may refuse to deliver the vehicle, without refunding any amount if the supplier establishes it in its conditions. Non UE citizens have to show a valid passport, a national AND International driving licence LICENCE REQUIREMENTSDriving Licences must be held for a minimum of 1 years. Customers who have held their licence for less than four years will also have to pay a fee per rental. If the driver is under 25 years old, the supplier will only apply one charge, either the Young driver Surcharge or the Driving licence minimum fee.
| For drivers who have held their licence from 1 to 3 years, the charge is 6 EUR per day with a maximum charge of 72 EUR per rental. |
ADDITIONAL REQUIREMENTSUK tourists are allowed to drive in the EU with a photocard driving licence issued in the UK and do not need an international driving license or a translation.
UK tourists might need an international driving licence in the following cases:
-A non-photocard paper driving licence (issued before 2000)
-A licence issued in Gibraltar, Guernsey, Jersey or the Isle of Man
DEPOSITDEPOSIT INFORMATIONIn addition to the car rental security deposit, clients may be required to leave a deposit for fuel and/or extras contracted locally. The following deposit will be debited at the start of the rental:
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X (NBMR), XG (MXMR), AA (MCMR), A3 (MBAR), 4A (MCCR), BB (ECMR),
B6 (MBAE), CC (EDMR), CG (MCML), C6 (CDAE), S (CVMR), M (MTMR), M2,
B3 (EDAR), | | 1200.00 | | EUR | |
D (CDMR), DE (CDAE), DD (CMAR), DG (CDML), E (CDAR), F (CWMR), FF (CWAR),
L (IMMR), LL (IDMR), R (EFMR), R2, T (CXMR), TA (CXAR), T6 (RFAE),
N (HDMR), V (DDMR), VV (DDAR), | | 1600.00 | | EUR | |
F6 (RDAE), G (FDMR), GG (FDMR), GW (FWMR), I (SVMR), J (IVMR), JJ (IVAR),
K (MVMR), O (PFAR), P (PDMR), PP (PDAR), Q (LDAR), | | 2000.00 | | EUR | |
The deposit will be refunded on return, any fluctuation of currency exchange is not the responsibility of the supplier or flexible autos. METHODS OF PAYMENTCredit card should be valid during the rental period. The expire date must excess the drop off date. Form of payment accepted: Mastercard credit card, Visa credit card, Mastercard Debit Cards, Visa Debit Cards Form of payment NOT accepted: Cheques, Cash, American Express credit card, Diners Club credit card, Prepaid cards, Credit and Debit cards for electronic use only, Maestro, Virtual cards, Visa electron TAXESUnless otherwise indicated all costs indicated in these terms and conditions are subject to local taxes and fees.
EXCESS AMOUNTS The CDW (Collision Damage Waiver) and TP (Theft Protection) have an insurance excess.
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X (NBMR), XG (MXMR), AA (MCMR), A3 (MBAR), 4A (MCCR), BB (ECMR),
B6 (MBAE), CC (EDMR), CG (MCML), C6 (CDAE), S (CVMR), M (MTMR), M2,
B3 (EDAR), | | 1200.00 | | EUR | |
D (CDMR), DE (CDAE), DD (CMAR), DG (CDML), E (CDAR), F (CWMR), FF (CWAR),
L (IMMR), LL (IDMR), R (EFMR), R2, T (CXMR), TA (CXAR), T6 (RFAE),
N (HDMR), V (DDMR), VV (DDAR), | | 1600.00 | | EUR | |
F6 (RDAE), G (FDMR), GG (FDMR), GW (FWMR), I (SVMR), J (IVMR), JJ (IVAR),
K (MVMR), O (PFAR), P (PDMR), PP (PDAR), Q (LDAR), | | 2000.00 | | EUR | |
There are many exclusions with this supplier, such as; damage to the tyres, tyre rims, vehicle interior, outside rear view mirrors, glass and underside are not covered under the standard insurance. It is highly recommended Flexible Autos Premium Pack.
FUEL POLICYTHE FUEL POLICY IS Cars are supplied with a full tank of fuel, this is charged at the beginning of the rental. Cars should be returned full for a refund of the pre-paid amount.
The client will be charged for a full tank of fuel and a service surcharge at the start of the rental of between 111.00 - 174.00 EUR plus tax.
The fuel charge is between 85.00 - 134.00 EUR plus tax, depending on the car group and fuel being supplied.
The service charge is between 26.00 - 46.00 EUR plus tax, depending on the car group and fuel supplied.
Unused fuel will be refunded excluding service charge (operational and logistical expenses).
Electric vehicles will be supplied with a full charge and should be returned full.
The fuel service surcharge is dependant on the car group and the type of fuel being supplied. The maximum surcharge is | AA (MCMR), BB (ECMR), | | 26.00 | | EUR | | CC (EDMR), R (EFMR), F (CWMR), T (CXMR), | | 31.00 | | EUR | | DD (CMAR), L (IMMR), | | 34.00 | | EUR | | D (CDMR), | | 35.00 | | EUR | | E (CDAR), FF (CWAR), | | 36.00 | | EUR | | G (FDMR), | | 37.00 | | EUR | | S (CVMR), | | 39.00 | | EUR | | J (IVMR), | | 40.00 | | EUR | | I (SVMR), | | 45.00 | | EUR | | K (MVMR), | | 46.00 | | EUR |
. The charge for the tank of fuel is dependant on the car group, and type of fuel being supplied. The maximum charges are:
| AA (MCMR), BB (ECMR), | | 85.00 | | EUR | | F (CWMR), T (CXMR), | | 93.00 | | EUR | | CC (EDMR), R (EFMR), | | 102.00 | | EUR | | FF (CWAR), | | 104.00 | | EUR | | L (IMMR), | | 105.00 | | EUR | | DD (CMAR), S (CVMR), | | 111.00 | | EUR | | D (CDMR), | | 114.00 | | EUR | | J (IVMR), | | 115.00 | | EUR | | Q (LDAR), | | 118.00 | | EUR | | E (CDAR), G (FDMR), | | 119.00 | | EUR | | I (SVMR), | | 131.00 | | EUR | | K (MVMR), | | 134.00 | | EUR |
There is an additional surcharge of up to 2.00 EUR per day for the use of diesel vehicles.
AGE RESTRICTIONSTHE AGE RESTRICTIONS AREAll charges exclude tax and local fees, unless otherwise stated. The Minimum Age for drivers are:
| | Age | | Range | | Charge per day | | Max charge per rental | |
X (NBMR), XG (MXMR), 4A (MCCR), AA (MCMR), A3 (MBAR), BB (ECMR),
CC (EDMR), CG (MCML), S (CVMR), M (MTMR), B3 (EDAR), | | 19 | | 19-20 | | 9.95 | | EUR | | 120.00 | | EUR | |
B6 (MBAE), C6 (CDAE), D (CDMR), DD (CMAR), DE (CDAE), DG (CDML),
E (CDAR), F6 (RDAE), N (HDMR), R (EFMR), T6 (RFAE), | | 21 | | 21-24 | | 9.95 | | EUR | | 120.00 | | EUR | |
T (CXMR), | | 21 | | 21-24 | | 25.00 | | EUR | | N/A | | | |
X (NBMR), XG (MXMR), 4A (MCCR), AA (MCMR), A3 (MBAR), BB (ECMR),
CC (EDMR), CG (MCML), S (CVMR), M (MTMR), B3 (EDAR), | | 21 | | 21-24 | | 7.95 | | EUR | | 96.00 | | | |
The supplier applies minimum charge of 75 EUR for a young driver for car groups N, T, V, VV, LL, plus any additional days. There is no maximum age limit (Subject to the driving licence expiration and licence requirements)
ADDITIONAL DRIVERSADDITIONAL DRIVER REQUIRMENTS AREAdditional drivers have a local charge of 9.23 EUR per day plus local taxes with a maximum charge of 92.30 EUR per rental plus local taxes. All additional drivers must meet all rental requirements, accompany the main driver when picking the rental car up and sign the rental agreement.
DRIVING RESTRICTIONSGENERAL RESTRICTIONS AREDriving the vehicle without prior consent outside of the hire country will invalidate the agreed insurance coverage. CROSS BORDER/INTERNATIONAL ONE-WAYSIf an International one-way travel is permitted, we will confirm the availability and the price of this service once the reservation has been made and we have received a confirmation from the supplier. Collection at Faro, Lisbon & Oporto : allowed to Travel to Andorra, France (Mainland), Italy (Mainland), Spain (Mainland) and territory of Gibraltar
EXTRA FEE: 9€ per day, minimum charge of 25€ and maximum charge of 90€
Collection at Faro, Lisbon & Oporto : allowed toTravel to any Azores islands
EXTRA FEE: 9€ per day, minimum charge of 25€ and maximum charge of 90€
COVERS TO TRAVEL TO OTHER ISLANDS
Collection at any Azores islands: Allowed to Travel to other Azores Islands and to Portugal (Mainland)
EXTRA FEE: 9€ per day, minimum charge of 25€ an maximum charge of 90€ NATIONAL ONE-WAY TRAVELFor National one-way travel, we will confirm the availability and the price of this service once the reservation has been made and we have received a confirmation from the supplier. FERRY TRAVELTravelling via the ferry is NOT permitted.
GRACE PERIODTHE GRACE PERIOD ISThe supplier establishes a grace period of 59 minutes from the indicated time in the reservation. If the vehicle has not been returned after the grace period, an unauthorised charge will be levied of 40.00 EUR per day, and a full rental day, as well as, charges for the number of days late, will be charged to the customer. IMPORTANT:
The client must scrupulously comply with the delivery and return times indicated in their reservation and on their voucher.
Although the number of rental days as well as their price are calculated based on 24-hour periods, some providers charge penalties or even additional days from the exact return time that appears in the reservation, without taking into account the period of 24 hours.
Flexible Autos will not make any refund / compensation for this reason.
MILEAGEMILEAGE ALLOWANCEUnlimited mileage.
EXTRASTHE AVAILABLE EXTRAS AREOptional Extras, are to be paid locally, they do NOT include local taxes and fee unless otherwise stated. Extras cannot be guaranteed and are subject to availability. | Booster Seat (15-36 kg aprox) | | 7.95 EUR Per Day | | Maximum charge of 98.00 EUR | | Baby Seat (approx. up to 13kg) | | 10.46 EUR Per Day | | Maximum charge of 104.60 EUR |
DELIVERY AND COLLECTION DELIVERY AND COLLECTION AVAILABILITYThe delivery and collection service is NOT available.
OUT OF HOURS SERVICETHE OUT OF HOURS SERVICE AVAILABILITY ISThe Out of Hour service for collecting the rental vehicle is by request basis only. This service may not be available at all locations. There will be an extra charge of 40.00 EUR + tax, in some cases airport/location fees may also be applied. All Out of Hours pick-up fees are to be pay locally. A key/drop box is available, free of charge. If dropping the rental vehicle off at the rental location, outside of the main opening hours. The customer is liable for the vehicle until the suppliers office opens the next working day. The key/drop box may only be available at some locations. Flights numbers are essential when collecting you rental vehicle outside of the suppliers main operating hours.
CANCELLATIONS AND NO SHOWSCANCELLATION AND NO SHOW POLICIES AND FEES| Cancellation policy and fees: Cancellations are generally free of charge up to 48hrs prior to collection. If your reservation is cancelled within 48 hours of your collection time, charges may apply. Please contact the Flexible Autos call centre to confirm any possible charges. | | No show policy and fees: The booking will be considered a ''''No Show'''' for a number of reasons, but not limited to: failure to collect your rental car at the agreed booked time, if the main driver and any named drivers are unable to present the requested documentation, failure to present a valid driver’s licence, failure to provide a credit card with enough credit for the deposit, or are found to be incapable of driving the vehicle through, alcohol or drugs. A 100% cancellation fee will apply unless otherwise stated. No refunds are payable on cars returned early. |
SUPPLIER/ROADSIDE ASSISTANCEROADSIDE ASSISTANCE INFORMATION In case of a breakdown customers must stay with the car and contact the rental office for assistance. Telephone numbers are on the rental paperwork, please confirm at the time of pick-up of the rental vehicle. In the cases of an accident or vehicle breakdown, a new deposit will be necessary for the collection of a substitution vehicle. The Roadside Assistance telephone number is inside the rental contract SUPPLIER CONTACT INFORMATIONTelephone assistance is free for every customer on weekdays between 09:00 - 18.30. There will be a service charge that will no exceed 30 EUR for contacting Roadside Assistance/S.O.S outside of these hours.
EXTRA INFORMATION AND COSTSADDITIONAL CLEANING SERVICESA charge of up to 180 EUR will be applied if the vehicle is returned, exceptionally dirty, and the vehicle requires special cleaning. TOLL CHARGESThere is the option to purchase the use of a toll meter. The Portuguese government is changing the way it manages the use of some of the main roads in the country. Some motorways that were previously free now have Toll charges.
These motorways will only have overhead gantry systems and they will not have toll booths or machines where you can pay as you go.
There are essentially 2 options to pay for the use of theses motorways: electronic and manual.
Goldcar now has reached an agreement with Via Verde -the firm in charge of collecting these fees/tolls to install in all our cars ‘Electronic Devices’ for automatic payment (Mainland Portugal). With these devices, tolls will be automatically charged to the customer´s credit cards 15 days after
the car hire contract is finished.
Goldcar felt this would be helpful to customers to avoid the hassle of paying in person, in a post office or ‘Pay shop’ the next day, or up to 5 days after using the toll and of course you avoid being fined for not paying the fees due. This is a service thought to help the customers during their rentals in Portugal.
Portuguese law has set a price of 1.75 EUR + tax per day, with a maximum charge of 17.50 EUR + tax per rental, for the renting of the ‘Electronic Device. This is the amount Goldcar will charge the customers at the beginning of the contract, if they choose to purchase this service. When the vehicle is returned, Goldcar will also charge the corresponding tolls to the customer´s credit card, the charges will be 15 days after
the drop off date, this is not an immediate payment on arrival.
Please, take into account that Goldcar will charge the corresponding amount informed by Via Verde as they are the ones who establish the toll prices, not Goldcar.
A deposit of 150.00 EUR is required in all our Portugal offices if an Electronic Toll Device is rented from Goldcar.
The estimated cost of the tolls when a driver uses a motorway is 0.08 EUR per kilometre, this cost is estimated and not fixed, and can vary depending on the current Portuguese laws. RENTAL EXTENSIONPlease note that it may not always be possible to extend the hire. When the rental branch agrees to extend the hire, the rental will be charged at the prevailing rate which may be higher or lower than the original booking rate.
Rental extension must be requested direclty to the rental branch
The collaborator must send any vehicle hire extension to Goldcar to the corresponding location/airport by e-mail or
fax (the location has to confirm or deny the extension) and always send a copy of this extension by e-mail to the
following e-mail address as well:
extensions@goldcar.com
The minimum period of time required to send the extensions is 24 hours prior to the end of the current contract.
The customer must also travel in person to the closest Goldcar location in order to make the necessary adjustments to
the rental contract. Rental periods cannot be extended by telephone. If for any reason the rental period cannot be
extended, then the customer is obligated to return the rental Vehicle at the location, time and date agreed upon on
the rental contract.
IMPORTANT: For all extensions of contracts we will apply the price according to the original booking date and not
according to the date when the extension is made.
The extension cannot be sent as a new booking. It will always be an extension of an existing contract DELAYED OR DIVERTED FLIGHTSReservations will be held for 6 hour(s) from the specified reservation, during the business open hours time, after which they will be classed as a no-show. If a customer arrives after this time then a vehicle is not assured. We will do everything possible to provide a vehicle. This may include offering a different vehicle and rates may be different to the original booking. Flight numbers provided are for informational purposes only. It is the responsibility of the customer to inform the location of any delays If a flight lands in a different airport than initially booked, customer will have the possibility of getting the car in that destination Airport, subject to availability (if the supplier is present in that location) and at a fee per rental of 65 EUR.
ADDITIONAL DAMAGE/LOSS CHARGESIn case the vehicle is abandoned there will be a charge of 40.00 EUR per day including tax, plus the daily rental cost, per day to recover the vehicle. In case of damage or loss to the vehicle documents, the customer will be charged 105.00 EUR including VAT. TRAFFIC ADMINISTRATION FINESIf the customer receives a traffic fine, such as but not limited to, a speeding or parking fine, the customer will be charge 50 EUR, per offence. ACCIDENT ADMINISTRATION FINESThere will be an Administration fee charged to the customer of 50.00 EUR if they are involved in an accident (File proceedings) and have NOT taken our Super Relax Cover. PETS ON BOARDNo pets on board of the rented vehicle are allowed RENTAL DURATIONThe rental maximum days is 28 days.
WHAT''S NOT INCLUDEDWHAT''S NOT INCLUDED IN THE BOOKING COSTSAdditional Cost such as: Towing charges. Fines. Administrative expenses for fines. Traffic congestion charges and penalties. Administrative expenses for damages. Expenses for loss of use. Toll. Extra cleaning. Special services and any other concept not included in the section of what is included. One Way Rentals Optional Extras (Paid Locally) Roadside Assistance Special/Additional Cleaning Toll Charges Tow Charges Please read the Terms and Conditions of your vehicle hire carefully before signing for the rental vehicle.
Please note, not all supplier excess waivers cover the following, unless otherwise stated in the excess waiver packages: damage to wheels, tyres, hubcaps, locks, windows, side and rear-view mirrors, undercarriage of the vehicle, suspension, damage to clutch, damage to exterior paintwork. Any damage and loss incurred not arising from general use.
If there is an option extra and service you do not want, you must ask for the removal of the item before signing the contract. Any option extra and service that is accepted with the customer’s signature will be charged to your credit card and Flexible Autos you will not be able to reimburse it later. DRIVER NEGLIGENCEDriver negligence''s and deliberate damage/loss, are not covered by the suppliers insurance waivers, and will incur additional costs and administration charges, if the customer has been found to have acted against the terms and conditions of the rental agreement:
Dropping the rental vehicle off at a supplier office, other than agreed in the rental agreement.
Abandoning the vehicle.
All costs derived from the use of the incorrect and/or lack of petrol.
The supplier is not to be held liable for items stolen, forgotten or lost inside the vehicle. It is recommended having these items covered through personal travel cover.
The loss/damage of the vehicle documents and/or keys.
It is not permitted to remove the vehicles seats.
If the driver is found to be under the influence of alcohol or drugs, and/or found using their cellular phone at the time of the accident.
Driving the vehicle when tired and not feeling well.
The use not permitted includes and is not limited to the following cases mentioned by way of example: Pushing or towing another vehicle.
Driving in areas not suited to public transport, such as beaches, race tracks, forestry roads, back roads, dirt roads and very poorly paved roads that could cause damage to the underside of the vehicle.
Driving the vehicle in restricted areas, and more specifically on airport roads and other roads for aeronautical and/or military use.
Negligent behaviour when the vehicle’s indicators show an alert that customer’s state are known to them when they sign the agreement.
Transport of goods or animals and, in particular, substances that are hazardous, inflammable and/or poisonous for the vehicle and its occupants.
The transport of individuals or goods for which the customers receive direct or indirect payment.
Using the vehicle for unlawful activities, reckless driving, sub-leasing the vehicle, giving driving lesson, or teaching special driving technics.
Transporting a number of passengers and amount of luggage not authorised for the vehicle concerned.
Manipulation of the speedometer. Customers must report any malfunction of the speedometer to the supplier immediately.
Transport of luggage or any other item on the vehicle’s roof, even when an adequate luggage rack is used for the purpose.
Damage to the vehicle caused by leaving tempting items in plain sight inside the vehicle.
Dirtying the inside of the vehicle beyond what would be expected from reasonable and careful use.
Driving against the traffic regulations.
The vehicle is driven by a person who is not authorised to do so in the agreement, as either a customer and/or a supplementary driver.
Continued use of the vehicle after the rental period has ended.
DISCLAIMERTERMS AND CONDITION AMENDMENTSFlexible Autos makes every effort to ensure that all the information provided is correct at the time of booking. The terms and conditions presented in the rental voucher are reviewed and updated by the supplier on a regular basis. Flexible cars are not responsible for the updates if made after the booking has been made. |